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Shipping & Returns

Shipping
Shipping

OliveOilLovers.com currently ships throughout the 50 United States and the District of Columbia from our facilities in Northern New Jersey.

Though it isn’t required, we prefer to ship to physical addresses over P.O. Boxes and may reach out to you to request a physical address for logistical reasons.

We currently do not ship internationally or to APO/FPO addresses. We are not responsible for packages that are shipped to international reshippers once the initial delivery has been made.

How We Ship

We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS) and United Parcel Service (UPS).

No matter the service level selected, shipping address accuracy is important. Any customer who submits incorrect shipping addresses information will be subject to any change or return fees set by the carrier. We will not reship an order or subsequent orders until due fees are paid. If you notice you made a mistake on a recent order please email us ASAP to request a change. If the package is still in our fulfillment facilities we will make the change free of charge.

Orders typically ship out within 1-2 business days from the time the order was placed. Refer to the map below for estimated transit times.

Name/Type

Cost

Service

Est. Transit Time

Free

Free!

USPS Priority Mail®

UPS Ground

1-5 Days, see map on this page. Subject to 1-4 day internal delay due to unexpected increase in order volumes

3 Day Select

Varies by Destination

UPS 3 Day Select

3 Business Days

2nd Day Air

Varies by Destination

UPS 2nd Day Air

2 Business Days

Next Day Air

Varies by Destination

UPS Next Day Air

1 Business Day

ALL ORDERS

SHIP FREE


Average Transit Times



Returns

Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your product you may request an exchange or refund within 14 calendar days from the date of purchase. We will send you a return label and issue a refund based on the condition of the returned product/s as follows:

  • For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.
  • For orders placed in error, a restocking fee of $9.95 will be charged to exchange the product if within the 14 calendar day return window.
  • If the product/s have been opened, we will subtract a processing fee equal to 25% of each returned product’s price.
  • If 14 days have passed since you were issued a return label, and the return label’s tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.

Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option.

100%

Satisfaction Guarantee


Damages

For product that has been damaged during transit, please provide a photo and description of the damage and email us at help@oliveoillovers.com.